How booking works, step by step
Four steps from “something’s broken” to fixed. You never pay before the work is done, and you always know who is coming.
Step 1: Tell us the job
Choose the trade and the job, add your postcode, and pick a day and a time of day. It takes about two minutes.
You can fill in the form, press Book by voice and answer one question at a time, or call us on 020 3000 0000.
Step 2: We call you to confirm
A real person from our team calls you on the number you gave. We go through the job, check the time suits you, and confirm the price before anything is booked.
Step 3: A checked tradesperson comes
We only send someone who has passed our checks. We tell you their name before they come, so you know who to expect at the door.
Step 4: You pay when the job is done
The prices on the site are starting prices. The full price is agreed with you before work starts, and any extra work needs your yes first. We tell you how to pay when we call.
Three ways to book
With the form
Four short steps: the job, when, your details, then check and send. Your answers are kept if you leave the page.
By voice
Press Start voice booking and talk. It asks one question at a time and reads every answer back. Say stop to pause and carry on to pick up again, with no button to find. It works in Chrome and Edge.
On the phone
Call 020 3000 0000, 8am to 8pm, 7 days a week. We fill in the booking for you.
Who comes to your home
Every tradesperson has their photo ID, a basic DBS certificate and their insurance checked before their first job, and again every year. Gas work is only done by Gas Safe registered engineers. See exactly what we check.
For tradespeople
Create a tradesperson account, tell us your trades and area, and we arrange your checks. Once you are approved, jobs we offer you appear on your dashboard to accept or decline. How joining works.