Our mission and accessibility
Passionate Taskers is built first for the people other sites leave out: people who are blind or have low vision, older people, and anyone who finds small screens and long forms hard. A site that works without seeing the screen works better for everyone.
Last updated 17 October 2026
Change how the site looks
Makes all text and buttons a quarter bigger.
Black text, solid borders and stronger outlines.
What works today
Book by voice
Press Book by voice and talk. We ask one question at a time, read every answer back, spell out postcodes, phone numbers and email addresses, and only move on when you say yes. Say stop, go back or repeat at any time.Book by phone
Prefer to talk to a person? Call 020 3000 0000, 8am to 8pm, 7 days a week, and we will book it for you.
Keyboard only
Every page and every booking step works without a mouse. Whatever you are on has a clear outline, and Skip to main content is the first stop on every page.Screen readers
Pages use proper headings, labels and landmarks. When a booking step has a problem, the list of problems is read out first and each one links to its field.Larger text and high contrast
Use the Display button at the top of every page, or the switches below. Your choice is remembered on this device and applied before the page appears. High contrast also turns on by itself if your device asks for more contrast.Less movement
If your device asks for reduced motion, nothing slides or zooms. The moving strip of registers on the home page stops.No time limits, no lost answers
Booking never times out, and your answers are kept if you refresh the page.
The standard we are working to
We are building to the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We do not claim to meet it yet, and we will not say the site conforms until it has been tested by people who depend on it.
How we test
Every page is checked with an automated accessibility checker. An automated test goes through the whole booking with the form, checking where the keyboard focus lands at each step, and another does the whole booking by voice with a recorded voice.
Automated checks only catch some kinds of problem, which is why the list below exists.
What does not work yet
No independent audit yet
An outside accessibility specialist has not audited the site, so we do not claim it meets any standard.Not yet tested by the people it is built for
Blind, low-vision and older testers have not been through the whole site yet. That testing is planned, and what they find will be listed here.Screen reader testing is not finished
Pages pass automated checks, but hands-on testing with NVDA, JAWS, VoiceOver and TalkBack is still to be done. You may meet things that are read out badly.Voice booking depends on your browser
Book by voice works in Chrome and Edge on a computer or an Android phone. Firefox does not support it, and Safari on iPhone and Mac may not. Where it does not work, the page says so and offers the form and our phone number.Windows contrast themes are untested
Our own high contrast setting has been checked. Windows contrast themes and other forced-colour modes have not.Very high zoom is only partly checked
Pages are checked for sideways scrolling from phone width up. Zooming to 400% has not been checked on every page.No help assistant yet
There is no assistant to ask questions or change settings for you yet. It is planned.English only
The site is in English. Other languages are planned.
Tell us what is not working
If something on this site does not work for you, that is a fault in the site, not in how you use it. Call us on 020 3000 0000, 8am to 8pm, 7 days a week. Tell us the page and what happened, and we will fix it or find another way to help you book.